Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time, remote Service Desk Technician III to join our team!  The Service Desk Technician III (FLSA Non exempt role)  is responsible for providing advanced, proactive remote technical support to users efficiently and accurately.  The Service Desk Technician III is responsible for supporting the Service Desk as well as maintaining internal Service Boards as subject matter experts. Responsibilities: + Answer incoming Service Desk calls and emails. + Create tickets and collect basic client information such as: +  Company information +  User. + Issue. + Who’s affected. + Perform advanced Service Desk troubleshooting and support services: + Troubleshoot backup failures. + Server and remote desktop troubleshooting + Server/Network Alert response and remediation. + Network and connectivity troubleshooting and resolution. + VPN Setup and troubleshooting. + File or server data restoration. + MFA configuration and setup. + End User Onboarding and Offboarding. + Office 365 troubleshooting and resolution. + 3rd party application issues. + Group Policy, DNS, DHCP issues. + Review server space issues and disk space cleanup + Remote or on-premise Desktop/Server/Network Hardware provisioning. + Adding, updating, and maintaining client runbook service information. + Identify technical problems with trend analysis. + Other advanced tasks as determined. + Provide mentorship to junior technicians, as needed. + Deliver high value detail in labor notes and technical documentation. + Work with 3rd party vendors on complex technical issues. + Collaborate with senior engineers, account managers, and other departments in complex technical issues. + Provide feedback in process development and continuous organizational improvement. + Embrace ITIL principles in service delivery. + Other duties, as assigned. ​​​​​​​ Requirements: + High School diploma or GED equivalent required. Associates or Bachelor’s degree in IT-related field preferred. + Minimum of 2-4 years of experience in a Service Desk or IT support position. + CompTIA A+, Net+ Sec+ certifications, or equivalent experience/education required. + Strong Networking Knowledge. + Proficiency in Windows Server and other Cloud Based Server Environments (Azure, AWS, and WVD). + Strong knowledge of Microsoft 365 Email and Office Products. + Strong knowledge of Microsoft Windows, MacOS, and Linux + Efficient problem-solving/troubleshooting skills. + Self-starter with a professional demeanor. + Strong verbal and written communication skills. + Excellent attention to detail and organizational skills. + Excellent time management skills and ability to multitask. + Ability to work as a proactive team member in a remote or office setting. + Availability to travel to client sites, as needed. + Able to perform after hours on-call responsibilities as determined. + Willingness to work nights and weekends, as determined ​​​​​​​ What We Offer For full-time opportunities, we offer: + Work Remotely (unless otherwise specified) with Work from Home Allowance + Competitive pay with discretionary bonus opportunities + Flexible Time Off  + Continued Education Reimbursements + Company Paid Health Benefits for employees and family + 401k with Employer Match + Mental Health Services + Parental Leave About DAS: DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability. As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/Employment-Privacy-Notice/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information. Powered by JazzHR