General Information Req # WD00078565 Career area: Information Technology Country/Region: Singapore State: Central Singapore City: SINGAPORE Date: Thursday, February 13, 2025 Working time: Full-time Additional Locations:  * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Responsibilities:

Service Transformation and Governance:

Develop and implement an IT governance framework that encompasses policies, standards, procedures, and guidelines for Service Delivery.Establish a Service governance committee to oversee Service Transformation initiatives, policies, and major changes.Define and monitor key performance indicators (KPIs) and metrics to measure the effectiveness of the Service Transformation initiativesEnsure compliance with relevant industry standards and regulations (e.g., ITIL, COBIT, ISO 20000).Promote awareness and understanding of IT governance principles across the organization.Lead Service Transformation initiatives using methodologies like Lean, Six Sigma, or ITIL best practices.Design, document, and implement Service Management process that enhance service delivery and customer satisfaction.Foster a culture of continuous improvement and innovation within the Service Delivery organization.Leadership and Collaboration:
Lead and mentor a team of IT professionals responsible for service governance and process improvement.Collaborate effectively with various stakeholders, including business leaders, IT teams, and vendors, to ensure alignment and support.Communicate effectively with senior management, providing regular updates on IT governance and Service Transformation performance.Stay abreast of industry trends and best practices in IT service management and governance.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.Minimum > 15 years of experience in IT service delivery management, with at least > 8 years in a leadership role (especially in the Service Transformation and Governance area).Proven track record of developing and implementing IT governance frameworks and driving transformation initiatives.Deep understanding of ITIL best practices and other relevant industry standards (e.g., COBIT, ISO 20000).Experience in Public Sector including relevant service governance models and regulatory compliance is a plusStrong analytical, problem-solving, and decision-making skills.Excellent communication, interpersonal, and presentation skills.Ability to lead and motivate teams, and to work effectively with diverse stakeholders.
Certifications:
ITIL 4 Managing Professional or ITIL v3 Expert certification is highly desirable.COBIT 5 Foundation or higher certification is a plus.Lean Six Sigma certification (Green Belt or Black Belt) is an advantage.Certified Information Systems Security Professional (CISSP) or other relevant security certifications are beneficial.
Additional Skills:
Knowledge of project management methodologies (e.g., Agile, Waterfall).Familiarity with IT risk management and compliance frameworks.Understanding of cloud computing and emerging technologies.#LPS Additional Locations:  * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE * Singapore * Singapore - Central Singapore * Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE