Challenge yourself, change lives and help shape the UK’s digital revolution. At CGI, we are looking for a Service Director to lead the delivery on one of our flagship accounts in Glasgow. You’ll be leading the day to day delivery of hundreds of applications as well as shaping the digital transformation of the service. It’s a prestigious role and there is real scope to quickly progress to Vice President level with successful delivery. This role will require regular onsite attendance at both our and our client’s offices in Glasgow.
CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
As the Service Director, you will be a crucial part of the executive team, overseeing the successful delivery of the applications service, which includes over 800 applications across multiple local authority service lines. You will be responsible for maintaining service quality, managing client and stakeholder relationships, and ensuring compliance with contractual obligations. Your role will also involve leading a large team, coordinating efforts across both UK-based and global CGI teams.
In addition, you will be responsible for leading the ongoing transformation of our service delivery, ensuring that we meet required service levels while driving necessary changes. This includes significant involvement in service transition and coordination of resources across different locations.
This is a high-profile role which will need someone with a proven track record of running successful services and a passion for leading transformations.
You will also need
• Proven experience in managing large-scale service transformations, including changes to operating models
• Strong leadership skills with experience managing teams across various locations
• Expertise in financial management and commercial operations, including resolving client disputes
• Ability to perform effectively in high-pressure environments and quickly adapt to complex information
• Strong interpersonal skills with the ability to manage client relationships and lead service delivery teams
• Experience in managing Applications services within a managed service environment
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