About Veralto:

Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World’s Most Vital Resources™.

Veralto’s Water Quality Companies – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds and oceans.

Our Product Identification companies – Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world’s food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day. For more details, please login to our site - https://www.veralto.com/ 

WATER QUALITY PLATFORM  

Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, McCrometer and ChemTreat.  WQ Asia has sales offices in India, Australia, New Zeland, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam and Philippines.  
 

ROLE DESCRIPTION  This role will lead the entire service organization with responsibilities in four main areas: defining strategy, driving sales, improving processes, and standardizing workflow

Hach Thailand is seeking a Service Director who will work closely with business leaders in Marketing, Sales, and support functions to achieve breakthroughs in Service Revenue, Service Operations and improve overall service productivity in Thailand by leveraging the Veralto Enterprise System (VES).

VES is our proven system for achieving success. It is a philosophy, set of values, and series of management processes that collectively define who we are and how we do what we do at Veralto. Our VES tools are designed to help us excel in the areas of Growth, Leadership, and Lean, building on a strong foundation of VES fundamentals (Voice of Customer, Value Stream Mapping, Standard Work, Transactional Process Improvement, Kaizen, 5S, Problem Solving, and Visual & Daily Management).

What You'll Be Doing (Job Responsibilities) 

Strategy: Work with the GM of SEA and Commercial Director of Hach Thailand to define strategic plan imperatives for the Service Business in Thailand.Sales: Lead the process of creating service product/portfolio commercialization to grow revenues from Service from current levels to 4X in the next 3 years.Improve Processes: Build processes to improve service utilization (productivity) using tools like Service Max, Remote Monitoring, and Centralized Scheduling, and standardize service delivery processes. Champion the VES tool deployment within the service organization with a clear roadmap. Lead the change management process for the service organization to be the best-in-class service provider within the industry. Train and install foundational capabilities in the service organization, including Action Planning, Key Performance Indicator (KPI) management, daily management (DM), and problem-solving processes (PSP).Standardize Workflow: Proactively lead root cause/countermeasure resolution of commercial and transactional performance issues in the Service Business to define the standard workflow. Provide formal and informal VES training and coaching for the Service team to ensure standardized approached on daily to day work.

Key Competencies:

Combination of strategic and operational execution capabilities.Strong interpersonal and communication skills with a proven track record of change management.Ability to quickly adapt to a new company culture and gain respect quickly.Independent leader, capable of operating in a fast-moving, ever-changing environment and effectively dealing with difficult situations.Strong quantitative and qualitative analytical abilities.Past experience in driving process improvement and developing clear roadmaps for execution.Effective coaching and mentoring skills.Excellent group facilitation and active listening skills.Highly self-driven, taking ownership and being proactive

What We Are Looking For (Skills & Qualifications) 

Proven 12-18 years of experience in Sales, Strategic Marketing or Service Sales from any technical industries (experience in Instrumentation industry is a bonus but not a must).Preferably an MBA from a premier school with an undergraduate technical degree.Experience leading and managing a diverse team consisting of young and experienced technical associates.Demonstrated ability to consistently exceed expectations.Self-starter and comfortable working independently.Great data visualization and presentation skills to provide recommendations based on insights.Excellent written and verbal communication skills, with fluency in both English and Thai being mandatory.

Travel: 30% to 50% within Thailand, and occasionally to neighboring countries

DIVERSITY & INCLUSION : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.  

must be fluent in English and Thai language

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.