**Description** **Essential Duties and Responsibilities:** + Responsible for managing execution and profitability of Fire Alarm and Sprinkler Service Centers and Service Agreements. + Coordinate all fire alarm and sprinkler service work including Service Calls, T&M, testing, quotes. + Schedule Service Calls and Testing Dates with customers and field service technicians + Dispatch field service technicians daily/weekly as required to projects and service sites. + Coordinate closely and daily with service technicians, superintendents, project managers, estimating, suppliers, warehouse, purchasing, and accounting. + Maintain Fire alarm and Sprinkler Service schedules. + Quote service and testing work and contracts + Creation and Closure of all work orders + Invoice projects in a correct and timely manner + Lead all collections and accounts receivable efforts + Negotiate pricing and request purchase orders for all equipment. + Maintain exceptional customer service and working relationship. + Visit customers and encourage direct business development and sales activities + Increase the present customer base + Managing multiple projects and deadlines with ability to prioritize and complete tasks. + Analyzes and review proposals to ensure profitability. + Remain objective when faced with predetermined client number/expectations. + Participate in contract and change order negotiations. + Attend monthly department meetings. + Attend and present projects at monthly financial meetings. + Manage 24/7 service calls and scheduling **Physical Requirements** This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. **Equal Opportunity Employer/Veterans/Disabled**