1) Provide field support within Thailand and SEA for both Academic and Industry customers

2) Handle on-site installation, user training, commissioning

3) Monitor and improve non-Financial KPI for Thailand Region ( MTTR, FTFR, CCR, Predictive Service and NPS )

4) Perform maintenance, calibration & repair service.

5) Correspond with customers on technical matters

7) Increase service revenue by capturing service contracts and selling after sales upgrades for EM LM & XRM.

8) Follow-up on customer service feedback.

9) Work closely with Sales, Service and Process Application Sales Support (PASS) team

Education / Professional Certification

Bachelor’s degree or higher in Electronic/Mechanic/industrial  or any related fields

Experience

A Minimum of 3 years’ experience in field serviceExperience in Electron microscope is advantage.

Knowledge / Skills / Other characteristics

A strong team-focused, able to work in a team environment with collaborative mindsetGood communication in English skills both written and verbal with people of all levels and interact with a diverse group of individuals and personalitiesProactive and reliable personalityExperienced in product knowledge and technical skills.Analytical and solution-oriented thinking.Customers focus oriented Experience in sales are added advantage.Project planning and coordination is an added advantage

Your ZEISS Recruiting Team:

Surakit Singkaew