Job Description

 

Are you an engineer with strong problem-solving skills and a customer-focused mindset? Are you motivated by technical challenges and passionate about delivering world-class service? If so, you could be the next Service Engineer to join our high-performing EMEA technical support team at Danfoss Drives. 

 

As part of a dynamic and professional Service Delivery organization, you will work closely with our Sales Companies, Service Partners, and Customers across the EMEA region. Your primary responsibility will be to provide expert-level technical support and case coordination, ensuring fast and effective resolution of complex customer issues. You will play a key role in enhancing customer satisfaction, sharing knowledge across the organization, and supporting our global success. 

 

This is an exciting opportunity to grow professionally within one of the world’s leading manufacturers of variable speed drives. You’ll work alongside a team of experienced and passionate colleagues in a collaborative, international environment. 

 

Preferred Location: United Kingdom (UK). However, we are open to candidates based elsewhere in the EMEA region if they are the right fit for the role. 

 

Job Responsibilities

 

Provide high-quality technical support and coordinate service activities for both local and regional customer cases.  Collaborate directly with customers to identify technical challenges and deliver solutions that consistently exceed expectations.  Actively share insights, lessons learned, and best practices across teams to foster continuous improvement.  Support variable speed drive applications in close collaboration with service and sales teams.  Take full ownership of service cases, ensuring timely, effective, and customer-focused resolution.  Perform on-site visits as needed to resolve complex issues (approximately 30 travel days per year). 

 

Background & Skills

 

To be successful in this position, you should have:  

 

A degree in Engineering or a related technical field.  Experience with variable speed drives is a plus but not required.  Proficiency in English (spoken and written); Spanish language skills are an advantage.  Excellent communication skills and a strong customer-service orientation.  Familiarity with SAP, Microsoft Office, Salesforce, and openness to adopting new digital tools.  Ability to read and interpret electrical schematics and technical documentation. 

 

You are a structured problem-solver with a strong analytical mindset and the agility to make sound decisions under pressure. As a collaborative team player, you bring a proactive attitude and a strong willingness to learn and grow. You’re also flexible and ready to travel regionally as required to support the team and customers. 

 

We offer a dynamic and international work environment where you'll collaborate with highly skilled colleagues from diverse backgrounds. You'll have access to professional development opportunities and clear pathways for internal career growth. Our competitive compensation package includes comprehensive benefits, and we prioritize a healthy work-life balance. You'll also enjoy a high level of autonomy and empowerment in your daily work, allowing you to make a meaningful impact from day one. 

 

 

For further information about the position, you are welcome to contact Senior Manager Customer Support & Coordination NER & SER  Sami Pirkola at +358408371715. 

 

Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus systemPaid vacationFlexible working hoursPossibility to work remotelyPension planPersonal insuranceCommunication packageOpportunity to join Employee Resource GroupsState of the art virtual work environmentEmployee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.