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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

This position is responsible for technical repair, support, and training of Teledyne Labs instruments.

REPAIR DUTIES

Troubleshoot repair, perform installations and preventative maintenance  

•  Inhouse and field repairs required

•  Inhouse and field installations required

•  Excellent technical and troubleshooting skills

•  Interpret and work from complex electromechanical blueprints, schematics, drawings and work instructions.

•  Perform set-up and analytical tests on all Teledyne ISCO and Teledyne Hanson units

•  Interpret and record analytical data from testing

•  Proven troubleshooting skills on ISCO and Hanson units

•  Proven abilities in performing high complex electro/mechanical and mechanical assemblies, final & Quality Control, testing. This requires the knowledge of ISCO and Hanson units

•  Installation of instrumentation in various laboratory environments, including, but not limited to: controlled laboratories, confined spaces, other manufacturing facilities

•  Coordinate with on-site contractors and facility managers to ensure proper system installation

• Uses and maintains manufacturing and test equipment.

TECH SUPPORT DUTIES

Answer basic application and detailed service-related questions for Teledyne Labs systems including Chromatography, syringe pump, Dissolution, Diffusion and third party equipment remotely.

• Enter orders received via email, fax, phone in from customer, OEM distributors

• Provide customers with written quotation on parts/service

•  Ability to work with and manage parts via the software that manages Teledyne’s financials and supply chain.

• Initiate and/or process return authorization for incorrect or defective material ordered, shipped or received.

Direct support

• Provide exceptional customer service

• Schedule and complete installation, troubleshooting, repair and preventative maintenance at customer site

• Excellent Remote technical and troubleshooting skills

• Respond to customer inquiries regarding delivery literature requests, etc. ensuring customer satisfaction

• Patiently explain complex technical systems to individuals and groups in person and remotely.

Documentation

• Creates and edits user manuals, checklists, troubleshooting guides, etc.

• Ability to effectively interpret engineering drawings, technical manuals, videos, and documents for new system startup, certifications, and systems maintenance. 

Quality Metrics

• Responsible for achieving technical supports quality and productivity measurements

• Participate actively in the quality process including [project team involvement, problem solving, corrective and preventative actions and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.

TRAVEL

•  An average of 25% overnight travel expected

•  Domestic and International with an emphasis on domestic travel

•  Travel on short notice required

GENERAL

•  Must be self-motivated, display an enthusiastic attitude and initiative and a willingness to be flexible.

•  Must be able to work independently and as a member of a team

•  Strong knowledge of complete assembly processes required

•  Lift 35-55lbs as needed. 

•  Experience with Microsoft Word, Excel, PowerPoint

•  Capable of following safety procedures in the use and handling of flammable and hazardous chemicals required to meet all cleanliness specifications.

Education and/or Experience:

• Associates Degree or three to five years related laboratory or equivalent combination of education and experience.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​