Provides after-sales service support to customers on-site in the fields of installation, repair, and maintenance Zeiss products. Serves as technical troubleshooter and reports directly to Regional Service Manager.

Education / 教育背景

Diploma in science and engineering

Experience /经验

Relevant working experience in development, technology, production or service of medical instrument field

4 years experience in engineering

2 years experience in related field is preferred

Other skills /其他技能

Logical thinking

Good Customer Sense

Excellent communication skills

English language skills: Proficient in writing and reading, CET-4

Use of computer software and data processing applications relevant to technical techniques

Job Description

Duties and responsibilities include but are not limited to:

-      Support  high quality after-sales service to satisfy customers    70%

Handle technical inquire and provide instruments installation, de-installation, maintanence, troubleshooting and repair

-      Provide effective communication to customer and visiting VIP customers    20%

-      Handling service quotation, service contract and collect service AR.      10%

-      Perform other related duties and responsibilities as assigned