Provides after-sales service support to customers on-site in the fields of installation, repair, and maintenance Zeiss products. Serves as technical troubleshooter and reports directly to Regional Service Manager.
Education / 教育背景
Diploma in science and engineering
Experience /经验
Relevant working experience in development, technology, production or service of medical instrument field
4 years experience in engineering
2 years experience in related field is preferred
Other skills /其他技能
Logical thinking
Good Customer Sense
Excellent communication skills
English language skills: Proficient in writing and reading, CET-4
Use of computer software and data processing applications relevant to technical techniques
Job Description
Main Tasks / 主要任务Duties and responsibilities include but are not limited to:
- Support high quality after-sales service to satisfy customers 70%
Handle technical inquire and provide instruments installation, de-installation, maintanence, troubleshooting and repair
- Provide effective communication to customer and visiting VIP customers 20%
- Handling service quotation, service contract and collect service AR. 10%
- Perform other related duties and responsibilities as assigned