PURPOSE OF THE POSITION

(Expected outcomes or goals of the position)

Remote and onsite support of end-user related PC hardware and software issues (deployment, installation, troubleshooting) Support other computing related concerns such as printers (including MFPs), scanners, modems, USB devices, projectors Perform network related tasks such as connectivity testing, network problem isolation, LAN cable wiring and termination (crimping), etc Aid administrators during remote troubleshooting activities by providing visible and audible onsite server availability.

 

Tasks, Duties & Responsibilities:

PC, laptop and Mac devices Network (LAN) Inventory Management Customer Support Computer Related Peripherals Support

 

MINIMUM REQUIREMENT

(Education, skills, experience)

 

Education (2 years) Diploma Courses: Computer Technician and Systems Management or equivalent

            Certification (advantage but not required)

Certified Windows Professional CompTIA A+

 

Work Experience At least one-year experience in supporting end user technical concerns Relevant work experience (call center agent, PC support, computer technician, etc.)

 

Skills and Experience PC, laptop and Mac devices Hardware assembly, installation and configuration Troubleshooting and repair, disassembly and problem isolation Software installation, configuration, upgrades, patching and troubleshooting Proficient in use of MS Office applications and email systems

 

Network (LAN) Basic cabling, installation and configuration Troubleshooting, connectivity testing and problem isolation

 

 

  Inventory Management Maintain records (asset listing, license keeping and monitoring, etc) Monitor Asset (receiving, storage, deployment, repair and decommissioning/disposal) Supplier / vendor coordination

 

Customer Support Provide onsite and/or telephone support to end-users Assist users on workstation related concerns (hardware and basic software) Troubleshoot workstation issues and escalate issues to proper technology group if needed

 

Computer Related Peripherals Support Support for printer installation (including MFPs), networking, troubleshooting and repair. Support for the installation and troubleshooting of other computer related peripherals including their drivers such as (scanners, projectors, external hard disks, USB devices, etc.)