Say hello to possibilities.
It’s not everyday that you consider starting a new career challenge.
We’re RingCentral, a global leader in cloud-based communications and collaboration software. We are
fundamentally changing the nature of human interaction—giving people the freedom to connect
powerfully and personally from anywhere, at any time, on any device.
We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Solutions
Engineering Team to make sure we stay ahead of the competition.

Key Responsibilities:

Collaborate with engineers to assist in resolving technical issues.Interact with customers to understand and analyze their problems, providing timely and effective solutions.Deep dive into issues to identify bugs, troubleshoot, and perform root cause analysis.Work closely with the development team to understand APIs, web development concepts, and database structures.Provide support for product-related queries and issues, ensuring high customer satisfaction.Utilize your QA experience to test and validate fixes for bugs and issues.Contribute to continuous improvement efforts by identifying recurring issues and suggesting enhancements.

Requirements:

3-5 years of experience in a QA and Support role.Strong problem-solving skills with the ability to debug and troubleshoot issues.Good understanding of API, web development, and database concepts.Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality.Ability to interact effectively with customers and provide clear, concise communication.Experience working in a support background, with a focus on analyzing and resolving technical issues.A collaborative mindset, able to work well with engineers and other team members.

Preferred Qualifications:

Previous experience in a service engineering role.Familiarity with any specific tools or technologies used in the company’s product suite.Basic knowledge of scripting or automation in testing environments.

What we offer:
Mediclaim Benefits
● Paid Holidays
● Casual/Sick Leave
● Privilege Leave
● CaRing Days
● Bereavement Leave
● Maternity Leave
● Paternity Leave
● Wellness Coaching
● Employee Referral Bonus
● Professional Development Allowances
● Night Shift Allowances

RingCentral’s Engineering team works on high-complexity projects that set the standard for
performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great