Dealership:L0224 BMW Portland

BMW Portland

Do you like to stay busy? Multi-task? Hate to think about sitting behind a desk all day? Starting your career as a Greeter could be just for you!

BMW Portland is a part of Lithia & Driveway (NYSE:LAD), the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner.

We are one of the fastest-growing companies on the Fortune 500 (#140 for 2024). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!  .

Service Greeter

Full-Time

The Service Greeter intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers. They are the dealership’s front-line contact with the public and must represent the dealership in a professional, friendly manner at all times. 

Responsibilities

Communicate with callers in a professional, friendly and efficient manner, striving to minimize the answering time and the time they are put on hold.Take thorough messages, including the caller’s first and last name, company name if applicable, time, and the message.Communicate messages to the appropriate parties in a timely manner.Provide very basic information to callers who have general inquiries.Serve as service center greeter (i.e. when customer is not met by a Service Advisor and direct to appropriate persons as necessary.Update and distribute company telephone roster when necessary.Maintain Phone log daily.Maintain customer name file daily.File repair orders daily.Special projects as assigned.

Skills and Qualifications

Strong attention to detailSense of urgencyExcellent communicationPrevious experience as a Greeter or in a related position preferred.Must speak clearly on the telephone and convey an image of professionalism and competence to callers. Must be able to convey messages to employees clearly and quickly. Professional personal appearance.Typing and 10 key operation by touch, computer friendly.

Competencies

Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our values

We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.