Description

Sinch is pioneering the way the world communicates. Sinch brings businesses and people closer with tools enabling personal engagement. Sinch is a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base ranging from large enterprises to SMEs through a broad set of web service APIs. Sinch's APIs and the platform deal with over 30 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

The essence of the role

As our Service Implementation Specialist - Rich Messaging you are part of the Global Service Implementation team, reporting to the Manager, Global Service Implementation. The Service Implementation team is responsible for on-boarding and implementing the mobile messaging solutions with Sinch clients and partners globally.

This is a vital role in the company, and you will cooperate with all members of the Sales, Product Management, Support and Implementation teams based across all our global offices. Your core focus will be to administrate and drive client provisioning to ensure our sales and implementation cycles run efficiently.

As our new Service Implementation Specialist - Rich Messaging you will:

Be responsible for the performance and coordination of all Operator and Partner administration Maintain ordering, deployment and on-going usage of messaging services for Sinch clients Ownership of internal processes related to client orders and provisioning of inbound numbers or registered senders Communication with internal and external stakeholders to detail requirements, changes and service modification Keep up to date documentation on provisioned attributes with Sinch partners globally Review current processes and look for quality and efficiency gains where possible

We are energetic, pragmatic, and humble and we get things done. As a truly global company, working with us means having the freedom and autonomy needed to succeed. We constantly challenge ourselves and each other to excel at what we do best. We motivate and encourage our employees to be their very best, every day.

Who are you?

We believe you are an analytical and driven individual with a can-do attitude, ready to take on the challenge! You have a strong sense of ownership and can handle several ongoing topics with different stakeholders. You constantly strive to identify areas of improvements and perform troubleshooting.

In order to contribute to this role you have: 1 - 3 years of experience using PC-based applications in the telephony or IT services industry Knowledge or exposure to wireless carrier processing processes

You’ll stand out from the crowd if you have:

Experience using web-based CRM or Service Desk applications; Salesforce or Atlassian Service Desk/JIRA

To be a good match for this role we see that you are:

Cooperative - You need to work together with other departments and different stakeholders

Structured - Need to be structured when working with a lot of different tasks in parallel, also very good planning skills is needed

Analytical - Eager to understand why the processes work as they do

Are you ready? Join us in our journey!

About the recruitment process: To help us place the right person in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.