If you’re looking for a challenge that stretches your talents and want to make a real impact, join us as a Service Integration Lead. Help shape the future of critical service communications in the UK while leading a high-profile national programme. You’ll work as part of the client’s Senior Leadership Team, overseeing the Solution Integration team to ensure the successful implementation of this critical national infrastructure project.
From public service systems to cutting-edge commercial projects, our work has a wide reach, making daily life easier for everyone. When you start your CGI story, not only will you be improving lives, but we’ll ensure the same for you. CGI has been recognised as a Sunday Times Best Place to Work 2024 and named one of Forbes’ “World’s Best Employers.” As a CGI Partner (not just an employee), we offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching).
We are committed to inclusivity and building a diverse community of tech talent. As proud holders of the Armed Forces Covenant Gold Award, we support Armed Forces personnel and their families. Join us and become part of an open, friendly community of experts.
This role requires a minimum of three days per week on-site at the client’s London office. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level and potentially NPPV3 clearance.
As the Service Integration Lead, you will be responsible for delivering and assuring the integration of services across multiple suppliers and stakeholders. You will drive the User Services (US) supplier onboarding, contract management, and service integration, ensuring that key deliverables are met.
Your key responsibilities will include:
• Leading the integration and management of the User Services (US) supplier, ensuring successful delivery and ongoing contract management.
• Overseeing system and service integration activities across multiple partners, including Mobile Services, to ensure seamless functionality.
• Providing leadership to the Solution Integration team, actively engaging with the broader Delivery and Deployment (D&D) team and contributing to programme-wide strategic planning.
• Ensuring programme-wide oversight of service integration responsibilities and managing dependencies across suppliers.
• Developing and maintaining the Integrated Programme Plan, ensuring milestone completion and governance adherence.
• Identifying and mitigating programme-level risks, escalating them to the Executive Leadership Team (ELT) as required.
• Defining and evolving the Programme Operating Model, supporting the transition to full operational capability.
We are looking for a proactive, strategic leader with experience managing large-scale, complex programmes in critical national infrastructure. You should demonstrate:
• Experience leading service integration in large-scale programmes (ideally Government, other backgrounds may be suitable)
• Strong leadership skills, with the ability to engage with senior stakeholders, suppliers, and programme teams
• Proven ability to manage service integration risk and deliver complex technical solutions
• Deep understanding of telecoms and critical service communications
• Ability to drive business transformation and influence programme-wide change
• Strategic planning expertise, with a focus on delivering value and benefits to users
The following skills and experience would be advantageous:
• Critical Services Sector Expertise – Experience working with UK police, ambulance, fire, and rescue services
• Telecoms Sector Expertise – Knowledge of network deployment, MVNO operations, and data networks
• Large-Scale Business Change Management – Experience managing national rollouts and multi-organisation deployments
• Innovation & Business Development – Awareness of emerging technologies that could enhance service delivery
• Regulatory & Standards Knowledge – Understanding of civil service delivery standards and HMG programme requirements
• Risk Management Expertise – Ability to proactively identify, mitigate, and resolve programme risks
• Continuous Improvement Mindset – Committed to enhancing delivery efficiency and programme success
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