Job details

Country

Malaysia

State / Region / Province

Kuala Lumpur

Work Location

Kuala Lumpur

Domain

Consulting

Interest Group

Infosys Limited

Skills

Process|Project Management|Project Management

Company

ITL Malaysia

Requisition ID

125991BR

Job description

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Job Description
In the role of a Regional Service Integration manager, you will be responsible for the service transition from the project to the
operations team as part of the AMS service. Discuss, plan, and drive the service transitions after Program Increments (PI). Track and report on the status of the ongoing service transitions to AMS lead. Monitor the overall progress of the transition for the module and address any challenges/roadblocks as required. Track and report on the status of the transition to the Regional AMS Lead and Global AMS lead. This role involves managing risks, communicating with stakeholders, and ensuring that transitions are completed on time and within budget. Create comprehensive plans outlining goals, scope, timelines, and resource allocation. Maintain accurate and updated documentation related to the transition. Conduct reviews to identify areas for improvement in future projects. Ensure all activities are carried out as planned and track performance. You will also be responsible for overall reporting and management of the Critical Incident. 1’st Escalation point for the identified Critical incident and follow up till the closure of the same. You will work closely with Functional / Technical leads, Regional AMS Lead for the Critical incidents and report it further to Global AMS Lead. First Point of contact for GSM team for all Major Incidents. Coordinates with the Functional and Technical team for the resolution of the issue.

RequiredProfound experience of Transition management and Major Incident and Critical incident management processes and should have experience working with ITIL tools like Service Now, Jira etc. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management and the Service Delivery organization to deliver as per SLAs with Downstream systems alongProfound experience of handling a team of more than 100+ consultants.Good experience in working with Microsoft office and Google office tools.Should be able to Identify Improvement potentials in Transition and Knowledge transfer processes and implement best practices.PreferredApplication Knowledge of SAP, S4/HANA modules.Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:High analytical skillsA high degree of initiative and flexibilityHigh customer orientationHigh quality awarenessExcellent verbal and written communication skillsGood time management and organisational skills. Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer