**Description** The National Security Customer Group of SAIC is seeking a Business Systems Analyst to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate shall, in support of the Service Level Management, synchronize efforts with the IT Service Portfolio Manager and produce customer-based additional information for each defined service. **Responsibilities:** + Identifying services and dependencies. + Defining the service level objectives and workload characteristics for services in Service Level Agreements (SLAs). + Monitoring services performance against SLAs. + Communicating the service level performance against service level objective to interested parties. + Updating SLAs to reflect changes to service requirements. + Documenting Operating Level Agreements with Work Centers throughout TCJ6. + Assist the IT Service Portfolio Manager in documenting and maintaining templates in support of Service Level Management. + Schedule, facilitate, and document all required meetings in support of Service Catalog Management. **Qualifications** **Required Qualifications:** + BA/BS. + 2+ years of experience. + DoD Secret clearance. + ITIL 4 Foundations certification. + Experience with formal system development methodologies including Agile. + Experience working in a team-oriented, collaborative environment. + Experience with business process modeling. + Experience eliciting and documenting software requirements in the form of use cases and user stories. + Experience working with BMC Remedy Ticketing System. + Experience working with Microsoft SharePoint. + Experience in business analysis activities including: + SW/HW requirements management and analysis + SW/HW requirements elicitation + SW/HW solutions analysis + SW/HW requirements planning **Desired Qualifications:** + MA/MS. + 10+ years of experience. + DoD TS/SCI clearance. + ITIL 4 Managing Professional certification. + Knowledge of and/or experience with software and hardware discovery tool. + Experience working with ServiceNow. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2415116 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability