What success looks like in this role:

About the Role

We are seeking a highly skilled and resilient Service Management Officer (SMO Advisor) to join our team and coordinate critical service operations for a UK-based client. This role is pivotal in ensuring smooth service delivery, managing ITIL processes, and driving continuous improvement in a dynamic and challenging environment. As the SMO Advisor, you will oversee incident, change, problem, SLA, and catalog management while collaborating with internal teams and the client to ensure operational excellence. The position requires a proactive leader who can navigate complex situations, establish order in evolving processes, and foster strong relationships with stakeholders.

Key ResponsibilitiesService Management & Governance:Oversee ITIL-aligned processes, including incident, problem, change, SLA, and catalog management.Ensure compliance with timelines and contractual obligations while driving service quality improvements.Monitor SLA performance and implement corrective actions as necessary.Client Relationship Management:Act as the senior point of contact for the client, ensuring clear communication and alignment on deliverables.Guide the client through process improvements and manage expectations effectively.Operational Oversight:Coordinate internal support teams and strategic partners to resolve issues efficiently.Conduct audits to ensure compliance with ITIL processes and policies.Continuous Improvement:Establish a continuous service improvement program for all in-scope processes.Identify gaps in transition processes and implement solutions to address them.

You will be successful in this role if you have:

Bachelor’s degree (BA/BS) or equivalent experience; 5+ years of relevant experience in service management roles.Strong knowledge of ITIL frameworks with hands-on experience in incident, problem, change, SLA, and catalog management.Exceptional stress tolerance and problem-solving skills to navigate chaotic or undefined situations.Excellent communication skills in English; ability to lead discussions with clients and internal stakeholders confidently.Proven ability to drive results in a high-pressure environment while maintaining strong relationships.

What We Offer:Hybrid/full remote working options (depending on commuting distance).Monthly gross 42,500 HUF cafeteria allowance, regardless of weekly working hours.Premium private health insurance package (available after 6 months of tenure).Home office allowance.Access to learning and training opportunities, along with the support of a collaborative and experienced team.

#LI-LD1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.