What success looks like in this role:

Provides capture support for MIM processes and engages with colleagues to coordinate service activities including:Gathering information about the incident,Assisting with assessing the business impact,Documenting the root cause of the incident,Coordinating with resolver teams andCommunicating with stakeholders throughout the resolution process.Contributes to the development and maintenance of MIM documentation.Participates in and/or facilitates process related meetings for engagements.

You will be successful in this role if you have:

• Bachelor’s Degree and a minimum of 2 years of relevant experience or equivalent combination of education and work experience. • Basic understanding of ITIL V3 processes and principals. • Basic verbal and written communication skills. • Non Customer Facing

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.