Building Location:Business Service Center

Department:46740 Service Management

Job Description:The service desk function delivers enterprise-wide operational support for end users of IS resources and the IS staff who support the processes and systems. The Service Management Manager is responsible for developing, improving, delivering Information Technology Infrastructure Library (ITIL) process management, and to manage the Service Desk function. The Manger will be expected to improve processes and workflows as well as identify opportunities to better leverage existing technologies utilized by Essentia to manage such processes. This manager is also responsible for the Identity and Access Management function within Information Services.

Education Qualifications:

Educational Requirements:

Bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school and 5 years applicable work experience including at least 3 years of formal leadership experience

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

Information Technology Infrastructure Library (ITIL) Foundation Certificate

FTE:1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:8:00 A

Shift End Time:4:30 P

Weekends:

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline: