Kforce has a client that is seeking a Service Management Platform Administrator in San Diego, CA. Duties include: * Become the resident expert on advanced team features for the company's current service desk, asset management, and change control platform * Service Management Platform Administrator will manage and administer the daily operations of cloud-based internal infrastructure on the service management platform and connected systems * Maintain and the service management platform's enhancements and releases * Schedules, installs, tests system software upgrades, changes; Maintain a relevant changelog * Troubleshoot and resolve any software performance issues * Work collaboratively with Governance, EPMO, Sales, Ops, and Technology teams to understand, triage, and support the needs of the organization * Develop reporting capabilities and metrics for senior management * Implement and automate workflows within and across systems, such as bulk ticket creation, reporting, and user attribute maintenance; Leverage technologies such as Python, Azure, and Microsoft Power Platform * As a Service Management Platform Administrator, you will leverage a repository such as Gitlab for CI/CD pipeline for automation code leveraged by the platform * Be the primary technical point of contact with third-party system providers and consultants connected to the platform * Identify operational weaknesses and help improve or innovate new processes