Job Title

Summary of the Role

As a Global Service Management Specialist, you will contribute to a dedicated business domain, focusing on the standardization and streamlining of service opportunities.

In this role, you will:

Engage in the full-service management cycle, from collecting customer requirements to translating them into service designs (Scoping to Solution).

Support preparing business cases and commercial proposals, ensuring the right level of margin and deliverables.

Collaborate with various business domains for the continuous development of existing and new services, manage resource demand, and promote the SAFe (Scaled Agile Framework) methodology.

Monitor delivery by tracking time reported and invoiced.

About the Ideal Candidate

Able to work independently and collaboratively with minimal supervision.

Effective communication and negotiation skills.

Proactive and self-motivated.

Project management skills.

Understanding of financial frameworks (cost, revenue, margin).

Proficient in presentation skills and familiar with tools such as Word, PowerPoint, and Excel or equivalent.

Project management skills is a plus.

Experience in Airline/Aviation Industry is a plus

Application process

The application process is easy and fast. Create manually your candidate profile or uploading your CV/Resumé.

Are you the one we’re looking for? Apply now

What we can offer you

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Business Environment The Airlines Global Services team manages a portfolio of service capabilities offered to airline customers alongside Amadeus solutions. We bring together the right expertise and knowledge to help airlines solve their specific challenges and optimize the use of our solutions to the maximum.

The Airlines Services team works closely with Amadeus’ business domains and transversal units to ensure revenue growth, cost efficiency, and the highest level of customer satisfaction.

Mission and Vision of the Team We oversee the entire service opportunity management process, from identifying customer needs and defining services in collaboration with account managers and customers, to preparing commercial proposals, managing demand, and consolidating efforts with R&D (Research and Development), Service Engineering, Delivery Teams, and overseeing delivery management and execution.

#LI-EMEA

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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