An opportunity has arisen for the role of European Recall and Service Program Coordinator within Service Engineering and Operations, Europe. This important, highly collaborative and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions). The position relies on collaboration and close interaction with almost every part of Ford including, Product Development, Manufacturing, Legal, Customer Experience, Parts Supply and Logistics, Purchasing & Finance. The nature of this position provides excellent experience in working with all global regions and internal disciplines.

Excellent interpersonal and communication skills are essential The position requires good organisational skills due to multiple projects ongoing at one time, and strong self-motivation Good IT skills including Excel, Word, PowerPoint etc, along with the ability to quickly grasp bespoke systems (GRID, GCAMP, ODYSSEY - training will be provided) Education to degree level is preferred Experience in dealer workshop processes is desirable Experience in vehicle repair processes is desirable Be able to work under pressure

Additional Information

This position reports directly to the European Recalls Manager.

This is a hybrid / office-based position in the FoB Building in Dunton, Essex.

Ford is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

#LI-Hybrid

 

 

This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions):

 

Develop cost effective dealer repair strategies for vehicle concerns Create Dealer Bulletins, Service Instructions and Customer Letters Set-up affected vehicle populations in PTS, GRID and GCAMP systems Work closely with the Office of General Council Work with translations agencies Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress Liaise with all National Sales Companies in Europe and Global Offices Liaise with Ford parts Supply Chain Management Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings Provide Recall status input to various forums, attending and presenting to senior management teams when required Liaise with customer letter mailing agency Ensure departmental processes/records are compliant with current/future audit requirements