Req ID: 300536 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Management-Tech Solns. Arch. Sr. Specialist Advisor to join our team in New Dehli, Uttar Pradesh (IN-UP), India (IN).

NTT DATA Services is a worldwide provider of information technology services and business solutions to a broad range of customers. We are currently recruiting for the role of Enterprise Tools and Service Management Technical Architect to join our Global Solution Design Team.  

 

The Technical Architect (TA) combines subject matter expertise and business/sales acumen in one or more functional service areas. Typically, there are multiple TA’s working with one or more Principal Architects (PA) to execute the solutions design process by creating and certifying the most appropriate business and technical solution during new business pursuits. The TA works with an opportunity pursuit team to perform due diligence and verify accuracy of the business and technical solution. The TA develops the projected costs, assumptions, risks with mitigations, timelines, and labor requirements etc. to deliver a specific scope of work using standardized cost models, service definitions, service level expectations, service catalog, reference architecture, and timeframes. The TA reviews and certifies service proposals, supports initial due diligence and transition handover activities. The TA is expected to articulate the NTT DATA Services value during presentation of solution materials to the customer during pre-award orals and in deal negotiations. The TA will be capable of performing expanded responsibilities for opportunities like a PA in a single solution area pursuit focused within their respective technical area of expertise.

 

Specific Job Responsibilities
In this role, the Enterprise Tools and Service Management Technical Architect will be responsible for:

Creating technical solutions for multi-million-dollar outsourcing opportunities Ensuring compliance with technical and contractual requirements of RFPs Assisting with RFPs/RFIs, and other technical questionnaires Operating in a fast-paced environment where every detail counts and responsiveness is an absolute necessity Deliver business, technology and overall technical solution planning and execution of the design process for sales pursuit efforts Collaborate with the various internal and external teams in pursuit of new business contracts Early engagement in the sales cycle to understand customer requirements and business drivers Align customer requirements and NTT DATA Services service portfolio to win new business engagements by leading infrastructure solutions development for various technologies within the technical service area Provides the vision and strategy to customer and NTT DATA Services internal teams to develop scalable, repeatable processes and solutions to enhance NTT DATA Services competitiveness Integrate existing service offerings into new deals Partners with Sales Executives to position NTT DATA Services value Participate on Customer-face Oral meetings Initiative to include emerging and acquired technologies in the solution

 

 Tower-Specific Required Skills

In-depth knowledge of Enterprise Tools, Service Management, ITIL concepts, best practices, and methods Experience in tools like BMC, ServiceNow, Monitoring, Service Management Reporting tools, etc. Experience architecting and designing automation tools focused on infrastructure managed services automation and their optimization Deep understanding of creating a scope of work, bill of material and design of Enterprise Tools and their integrations with the others Relationship building skills to effectively present ideas and issues to different levels within and outside of the organization, to include leadership, customers, etc. Ability to remain current on Process and Enterprise Tools industry trends, tools, techniques, and procedures Able to analyze applications and process against common industry benchmarks Experience with Service Management and Governance

 

Requirements

Presents problem analysis and recommended solutions in a creative and logical manner 8-10 years of relevant experience in Customer Care ITIL Certification required Solid verbal and written communication skills Solid ability to create, maintain and document presentations and other sale related documentation Bachelor's Degree in related field

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.