Service Manager, Operations

Status: Exempt (salaried)                                                                  

Department: MPD Service

Position Summary

The Service Manager, Operations role is responsible for managing all day-to-day service operations at our local service center. The ideal candidate is someone who possesses a thorough knowledge of technical service and has a demonstrated track record in operations management. The Service Manager must be prepared to adapt to the ever-changing needs of a fast-paced service organization while coaching their team to success. It is necessary that the Service Manager establishes procedural standards in place for the service organization through effective training and ongoing communication.

Core Duties and Responsibilities

Manage all day-to-day deliverables for customer spares, rental equipment, and depot repair; assign daily tasks and lead efforts to meet service goalsDirect all tasks associated with service materials associated with spares, rental equipment, and depot repair with high level of qualityDevelop and communicate reporting metrics that display labor efficiencies within the service center, inventory levels and cost-control dataManage tool room and tooling certification program for field service locationsManage and drive 5S compliance at all customer sitesInteract with customers as needed, establishing communication regarding spares and rentals as neededResponsible for the decommissioning process of return and trade-in units, ensuring material is reworked for optimal cost savingsBuild and maintain effective relationships with direct report team members; delegate tasks and project assignments; provide guidance on service standards – said in first partDevelop strong cross-functional relationships within various sectors of the business including service regions, warehouse, production, and engineering to support mutual company goalsEvaluate and develop departmental procedures that support cost control, rigid quality standards and foster efficiency and accuracy; champion process improvement initiatives as appropriateMaintain and enforce a safe environment and a culture of safety in alignment with 5S principles and in accordance with all OSHA regulationsLead performance management activities including the preparation of performance evaluations, handling of disciplinary matter, and others as necessary by partnering with your supervisor and Human Resources team

Education and Experience

Bachelor’s degree in engineering, business or relevant field of study5+ years of relevant work experience; experience with management and team supervision is highly preferredComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and OutlookHighly adept leadership qualities to establish pillars of team performance excellence and build team moraleAbility to manage complex projects and multi-task effectivelySuperior verbal and written communication skillsDynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levelsDemonstrated analytical abilities with strong attention to detailMust possess the highest ethical standards and a commitment to work qualityExcellent follow-throughMust be driven and self-motivated

Pay Rate:

$83,900.00 - $125,800.00

We offer a fantastic total rewards package at Plug, and a brief summary is below:
✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.  If you are interested in this position, we’d ask that you apply.
✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you. 
✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire
✓ 401(k) with 5% company match
✓ Bonus eligibility
✓ Paid time off including vacation, personal and sick time
✓ Paid Holidays
✓ Wellness Reimbursement Program
✓ Potential to apply for Tuition Reimbursement
✓ Employee Referral program
✓ Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.