US – Bureau Content Solution (BCS) Service Manager, SCC
Take a lead role in establishing and growing our new US Bureau Content Solution (BCS) Managed Service. Partner with the Guidewire Specialized Consulting Center (SCC) leadership team to develop and grow the managed service offering, leading the team who will deliver the service and working directly with our customers to support delivery needs
The Guidewire Professional Services team has ownership of a catalog of specialized, outcome based, service offerings designed specifically for Guidewire customers. 
The US - Bureau Content Solution Managed Service provides Guidewire customers with easy updates to the Electronic Rating Content (ERC) for periodic bureau released changes to ensure customers remain current with the latest bureau publications.As US - BCS Service Manager, your responsibilities will includeEstablishing and growing the US-BCS managed service through collaboration with other team leadersLeading the US-BCS managed service team to ensure successful delivery of  bureau updates to customers within agreed upon Service Level AgreementsCoordinating with internal Guidewire teams and external solution partners to continually develop the service offeringAchievement of margin and team utilization targets to ensure profitability of US-BCS managed serviceWorking with internal stakeholders to forecast future demand and additional capacity needsPartnering with other members of the broader leadership team to develop and support strategic initiativesPartnering with the Professional Services Portfolio Management Office to identify, build and maintain additional US-BCS managed service offeringsDelivering Continuous Improvement initiatives within the US-BCS managed service to improve efficiency, reduce overhead and increase profitability of the service offeringManaging US-BCS managed service delivery team members, which includes mentoring, performance evaluation, career development and performance issue resolutionPartnering with other people managers to identify and development new skills needed to successfully deliver US-BCS managed service offeringRequired Skills \ ExperienceExperience in successfully establishing, managing and growing a managed service offeringDemonstrated success in leading a team to successfully meet strict customer Service Level AgreementsDemonstrated success with delivering initiatives from ideation to successful deploymentDemonstrated success with aligning teams to meet company and team objectivesExtensive customer facing experience and ability to build strong relationships with internal and external stakeholdersExcellent problem solving and communication skills Experience as a people manager in a consulting organization with demonstrated success in hiring, mentoring, coaching, and developing your team (at least 5 years experience preferred).Experience in SDLC, deploying software and related tooling (e.g. Jira, TeamCity, BitBucket)Must be able to work in a fast-paced and passionate environmentExperience with Guidewire Standard Based Templates highly desiredAbout Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
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