The Service Manager 3 position is responsible for successful management of work performed in all areas of Holt Crane Equipment dealership service operations, on medium sized projects for the dealership. This position has a major responsibility to ensure quality timeliness of quotation and work completed with effective use of Holt resources and enterprise collaboration. The incumbent is responsible for successful achievement of Holt Crane Equipment Service Department operational goals, including effective utilization and development of human resources; revenue, profitability, expense control, sourcing, safety compliance, development and implementation of service growth strategies sustaining customer satisfaction.

Essential Functions:

Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS) Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Oversees Field and Shop Technicians throughout entirety of service operations Provides appropriate support and direction (through collaborative problem solving) with all subcontractor’s personnel and contract personnel to ensure a long-term strategic focus on stability, employee satisfaction, personal development, and staff requirements in order to achieve targeted levels of growth, customer satisfaction and profitability Directs the scheduling, and actual repair of customer owned machines in the shop to increase revenue, profits, and overall customer awareness of our capabilities Implements and maintains an accurate, efficient, professional, and timely process for the work order system that will guarantee all quoting, invoicing, monitoring, and reporting will be performed in a manner that enhances our overall company image and profitability Plans, monitors, and controls service department activities to ensure alignment with the company mission and core business values to achieve established store service objectives and business unit forecasts Manages, maintains, and develops physical and capital resources to ensure that their use is maximized in support of providing legendary customer service to customers Works directly with preferred OEM Original Equipment Manufacturer to ensure productivity of parts, service, and technical needs. Communicates, implements, and monitors service department policies to ensure a high level of consistency within the service division Models, reinforces, and monitors safe work practices to ensure that work environment hazards and lost time accidents are reduced and/or eliminated Successful completion of other key projects as may be assigned by management Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards. Performs other duties

Knowledge, Skills, and Abilities:

Solid knowledge of and experience in crane service management Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization Excellent verbal, written, communication, and presentation skills Exceptional organizational, self-management, time management, and multitasking skills Ability to work on multiple projects and deal effectively with employees and management Ability to think logically while interpreting and analyzing problems assigned or encountered Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions Ability to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectives Ability to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes Interpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence and persuade Strong time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook Ability to work independently as well as a part of a diversified team

Education and Experience:

Minimum of 7 years of heavy equipment industry experience required Minimum of 3 years of management and coaching experience required Minimum of 5 years of crane experience and/or ability to develop crane knowledge preferred and highly desired Valid driver’s license

Supervisory Responsibilities:

This position directs and manages employees within assigned department. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

Up to 10%, to include overnight stays, is to be expected

 

Physical Requirements:

This position involves extended periods walking the grounds outside and in stationary positions; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina This role frequently communicates with others, must be able to exchange accurate information in these situations Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work Occasionally lifts and moves materials and equipment up to 25

Work Environment:

Requires wearing common protective or safety equipment Frequently works at fast pace with unscheduled interruptions Regularly works outdoors around moving mechanical parts and loud noise levels at times May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity Exposure to small quantities of chemicals, steam, high-pressure water, and high- speed rotating equipment Required to perform work in cramped spaces and/or high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

#LI-CRN