Apply Job Type Full-time Description

CIT Trucks, LLC is seeking a competitive individual that has the drive and motivation to pursue a challenging career path in an industry that moves roughly 73% of the nation’s goods. At CIT Trucks, we have the people, the technology, and the facilities to ensure the highest quality repair and maintenance service. Our factory-trained staff of more than 300 technicians provides experienced, specialized service on all makes and models of trucks, tractors and trailers. All technicians have online access to service manuals and technical information, which ensures that the most efficient and effective repair procedures are followed.

CIT Trucks, LLC is a leading commercial truck dealer group serving the transportation industry. We serve customers in Illinois, Missouri and Indiana through our network of 16 locations with a workforce of over 900+ employees. Our sales revenues exceed $700 million with projections surpassing $1 billion in next few years.  We are actively looking for candidates that can support our mission of providing exceptional customer service to a critical national industry.

Responsibilities of a Service Manager entail:

Sell customer repair and service labor by prospecting and identifying potential customers, and directly calling on customers for their repair workReview all service repair orders making sure everything is complete and the total repair order is in accordance with the original estimate and any supplement which may have been addedDelegate and schedule work appropriately throughout the departmentEnsure work on repair orders is performed with efficiency, accuracy, high quality, and following all dealership and insurance company standardsMonitor data, numbers, customer pricing, and quotas within the department to identify present and future needs of the companyDevelop, implement, and maintain proper processes in conjunction with the company and manufacturersIdentify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the systemMotivate, develop, and direct people as they work, identifying the best people for the jobDevelop, train, and coach employees on tasks such as selling, customer relations, policies, procedures, etc., and identify career advancement opportunities for employeesMaintain appropriate communication within and between all departments of the companyPromote safe work habits and ensure that safety rules are followedBuild and maintain business relationships with vendors and customersAdvise direct reports on complicated jobs, techniques, and approaches through troubleshooting or teaching practices. Resolve errors through troubleshooting as requiredAppraise employee performance through coaching, reviews, and evaluations as appropriateMaintain records of time, expenses, and materialsReview and appraise the results of activities within the department and take appropriate action as necessaryCollaborate with Human Resources to interview, screen, and hire employees

 CIT Trucks, LLC provides a comprehensive wage and benefits package that includes:

Paid holidays and PTOChoice between 3 wide-ranging medical plans with prescription coverageOption to participate in HSA or FSA savings accountsAccess to dental and vision insuranceShort- and long-term disability coverageCompany paid life insurance, as well as additional voluntary life insurance for self and family401(k) retirement planning that has a dollar-for-dollar employer match up to 4% Requirements

The requirements to be a Service Manager for CIT Trucks, LLC include:

Must be at least 21 years oldHigh school diploma or GED required3 years of retail service industry experience preferredPrior supervisory experience at the Foreman or Service Advisor level preferredMust be able to obtain a Class B CDL and obtain a DOT medical card Salary Description $92,000 - $112,500 / Year