KEY RESPONSIBILITIES - Coordinate with the business partners globally and with the business teams locally in setting up the service management documentation and reporting requirements of services delivered towards the group. - Manage timelines for delivery of documentations so that migrations of new are not blocked on service management. Where needed, report pro-actively when timely delivery is at risk or an issue - Apply framework without being too rigid - - Report on progress, impediments and results towards the global team - Capture and report on concerns wrt to the framework ; provide proposals for improving it - Prepare, maintain and deliver service management reports for reporting to stakeholders - Organize service review calls meetings with stakeholders/CoE KEY COMPETENCIES - College graduate with at least 3 years of relevant work experience in service management and/or BPO. - Details oriented, well organised and punctual person, ensuring correct documentation - timely follow up – clean reporting - Good communication skills, able to communicate clearly and consistently in different contexts and cultures with assertiveness - Proactive and has can do mentality and assertive - Great initiative and creativity, collaboration; working well with global teams - Step in discussion, challenge stakeholders and creative finding alternative