About You

Embark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem that is driven by technology and data. Join us in our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership experience. At CARSOME, we are guided by values that prioritize our customers, encourage collaborative problem-solving, strive for continuous improvement, and foster bold yet thoughtful innovation. We're committed to efficient, humble leadership and taking ownership in our roles, always aiming to positively impact our employees, customers, and community

Your Day-to-Day
To ensure workshop is in compliance to After Sales Operating Standard (ASOS) & Workshop SOPTo manage all technical, Extended Warranty Program (EWP), inventory & human resource mattersEnsures efficient and effective execution of management planManage daily workshop operation and service centre activities(i.e. Reception, Job Allocation, vehicle repair/ servicing & delivery) to ensure efficient workflow and report to superiorManage and review the work performance of workshop and service staffPractice Plan, Do, Check & Action (PDCA) on process to identify the daily WIP rates, and to reduce or eliminate any bottleneck processes comply to policy & processesMonitor and ensure that all reports require by After Sales Department are accurately accomplished and submitted on set deadlines by concerns personnelAttend to internal & external OSH related matters and report to superior & DOSH in time. Take necessary corrective and preventive measure (CAPA) to prevent the reoccurrence of the accident. Ensure all the workshop equipment is sufficient and in good working condition. Maintenance should be carried out to the equipment (hoist, air compressor, spray booth, etc.) according to schedule and ensure the equipment license is valid and up to dateTo monitor inventory regularly and check monthly part cycle count and annual stock countAll contracts, renewals, licenses related matters must be attended in timely mannerMaintain EWP claim processing procedures according to SOPMaintain technical updates to increase technician efficiency and improve Fix It Right the First Time performanceTo coordinate with staffs to ensure the cleanliness and operation of facility is well maintainedEnsure proper handling/ disposal of waste products in compliance with government regulationsConduct safety induction training and toolbox briefing (by weekly basic) to the workshop staffs and keep the training/briefing records documented properlyAny other assignments that may be assigned in accordance with your roles and responsibilities from time to timeAssist in handling periodical internal auditPlan, analyzes and manage workshop financialTo ensure payment from debtors is collected in timely manner. Bad debts are to report immediately to superior for next course of actionEnsure cash collected is bank into company account on daily basisTrain, coach and evaluate employees on company processes, safe work procedures and other skill required to carry out their jobsMotivates, guides, and mentors team members to exceed goals and creates a positive environmentIdentify training need for all staffsAct as highest source of information for all services, inventory and product knowledge concern and work process matters (for both employees and customers)To achieve CS targets set by companyHandle customer complaints immediately and according to the company policies and proceduresDevelop & enhance strong service brand image and build rapport & relationship with customers
Your Know-How
Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Mechanical/Automotive or equivalent.Minimum 5 years of experience in Aftersales operations.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Good interpersonal and communication skills.Ability to work independently, self-motivated and result driven.Ability to organize and prioritize tasks including delegation of tasks when appropriate.