The candidate is responsible for supporting the business teams in creating, setting up and maintaining all needed service management documentation and reporting for new and existing activities delivered by IBSS Manila. This is a global and bank-wide scope meaning the candidate will have continuous interactions with all business partners – so excellent communication skills are vital. As part of the global Frameworks and Control team, the candidate ensures the ING framework is correctly applied; and will provide input and assistance in further maturing and rolling out the framework.