Addison, TX, 75001, USA
75 days ago
Service Manager
BENEFITS + Pay: $85,000 – $100,000 a year– based on experience + Medical, Dental, and Vision health insurance elections + Voluntary STD, Life, hospital, identity theft, and Accident coverage + 401K + Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance offered at no cost + Weekly Pay + Pay Card option + Online pay stub access + 24-7 office support DUTIES & RESPONSIBILITIES + Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down) + Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required. + Orders parts to maintain adequate supplies. + Provides training and assistance to staff mechanics. +  Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory. +  Evaluates all equipment after repairs, maintenance, or safety checks. +  Documents equipment status before and after rental. + Handles customer complaints regarding equipment condition or operation +  Promote safety awareness + Perform quality control checks + Update, maintain and keep organized equipment service records + Create, update, close and bill work orders + File warranty claims in a timely fashion + Commission New Equipment + Order parts, return parts, and perform parts inventory + Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge) + Reporting to include: - Equipment up/down - Open work order report - Warranty claim summary report - Parts detail reporting - Service department financial summary - Open PO report - Tech paid hours vs. worked hour report +  Perform other duties assigned as assigned by the manager. QUALIFICATIONS + Valid driver’s license + Extensive experience in the repair and maintenance of aerial equipment, generators, light towers, and compressors. +  Knowledge of work planning and scheduling and other supervisory activities + Strong understanding of equipment capabilities and safety requirements. + Clear perspective of maintenance and repair issues in the industry +  Planning and management experience + Computer literacy +  Reporting experience + Inventory management experience The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.  #INDROLP Powered by JazzHR
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