Service Manager Buffalo, NY (http://maps.google.com/maps?q=350+Bailey+Ave+Buffalo+NY+USA+14210) Job Type Full-time Description Service Manager Buffalo, NY Fleet Services Description: The shop Service Manager position is responsible for managing the day-to-day workings of a heavy truck repair facility. This role is responsible for running an efficient and profitable service center with an emphasis on safety. The incumbent must have a good general knowledge of this industry and knowledge of mechanical theories. He or she must also have the ability to demonstrate this knowledge both verbally and written, and must have the ability to communicate a diagnosis, methods of repair and other technical verbiage to other people within or outside the organization. Compensation: Salary range from $65K-$85K plus annual bonus - This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Requirements Requirements: Essential Job Duties and Responsibilities include the following: + Work directly with the customer to understand their needs. Conduct customer intake calls when necessary. + Communicate the initial diagnosis and repairs needed to provide an estimate to the customer. + Assigning the best qualified technician to perform the repair. + Must have experience in, or have the ability to learn LINQ, Wheeltime, ICS, and Microsoft software. + Prioritize time spent on the shop floor assisting the technicians with repair issues. + Set expectations for technician and ensure they understand the assignment. + Understand the shops workload and assign work to each technician prior to start of every shift. + Communicate with customers daily. Keep them informed of their repair. + Build and maintain good working relationships with coworkers and customers. + Ensure that repair jobs are invoiced when work has been completed Education and Work Experience: + Minimum high school diploma required. + An Associates Degree in management preferred. + At least three years supervisory experience in a heavy truck service role is mandatory. + Must have previous Heavy Duty Diesel Technical experience. + Must demonstrate a high level of technical knowledge. Accountabilities: + Operate with integrity and maintain professionalism. + Possess good leadership skills, provide direction to technicians. + Promote and demonstrate safe work practices. + Maintain a clean and organized shop. + Communicate with the General Manager on a regular basis. + Align your work to meet corporate goals. + Prioritize tasks and allocate resources to service customer’s equipment. + Recommend reward, discipline, and promotion recommendations of technicians to the General Manager. + Encourage open communication, cooperation and the sharing of knowledge in the shop. + Provide timely feedback and follow up. + Continuously monitor technician performance and areas for improvement. Assign training where needed. + Empower employees to feel valued, respected, and trusted. + This position reports to the General Manager. + Other job duties may be assigned without advance notice. + This is an exempt position. Salary is based on experience and knowledge of the industry. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact HRInfo@pennpowergroup.com (215) 335-0500 ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.