**DESCRIPTION** We are looking for a talented **Service Manager** to join our team specializing in **Service** for our **Distribution Business Unit** in **Kitwe, Zambia.** **In this role, you will make an impact in the following ways** : + Optimize Service Operations: By managing both workshop and field operations, you'll ensure efficient and effective service delivery to retail and distributor clients. + You will also support in the management of key mining customers. + Lead and Develop Teams: Your leadership will guide service staff and supervisors, providing them with constructive feedback and growth opportunities, enhancing overall team performance. + Budget Management: Overseeing the departmental budget, you'll ensure financial resources are allocated wisely, supporting operational goals and sustainability. + Problem Resolution: You'll tackle the most complex business challenges, ensuring smooth operations and resolving issues that arise within the team. + Continuous Improvement: By leading initiatives to review and improve processes, you'll align operations with evolving customer expectations and organizational goals. + Performance Monitoring: Regularly reviewing key performance indicators, you'll identify and address issues, driving improvements in service operations. + Customer Satisfaction: Ensuring that the volume and quality of work meet company standards, you'll maintain high levels of customer satisfaction. + Strategic Relationships: Building and maintaining positive relationships with key customers, you'll ensure their needs are met and foster long-term partnerships. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strategic Planning and Execution: Develop and implement a long-term strategic plan for the service team, setting clear objectives and goals that align with organizational priorities and customer expectations. + Relationship Building: Establish and maintain strong relationships with key stakeholders, including customers, team members, and other departments, to ensure effective collaboration and support. + Performance Management: Oversee team performance, conduct regular performance reviews, and provide constructive feedback to ensure continuous improvement and high standards of service delivery. + Data-Driven Decision Making: Analyze service capability metrics, compile accurate reports, and use this data to identify opportunities for improvement, optimize processes, and ensure all departmental controls are in place. **QUALIFICATIONS** **Education/ Experience:** + University, or equivalent degree in a Mechanical Engineering relevant discipline or relevant experience equivalent required. + Significant level of relevant technical experience, including supervisory experience, required. + This position may require licensing for compliance with export controls or sanctions regulations. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Exempt - Experienced **ReqID** 2408241 **Relocation Package** No