**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​ We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** **Job Summary:** Reporting to the EMEA Service Manager, the Service Manager for FLIR Systems Trading Belgium BVBA is a subject matter expert who leads a skilled team of thermography service technicians and Customer Service Representatives (CSR) in the performance of repair, calibration, and restoration services, as well as Customer technical support across the line of Solutions LOB thermal imaging products managed by the department. The incumbent will contribute to the establishment of business goals and objectives and employs available resources to achieve them while delivering a positive customer experience. As a subject matter expert, the incumbent will participate in collaborative policy and procedure development efforts intended leverage existing resources to maximize growth for the service business. **Primary Duties & Responsibilities:** • Forms and leads teams and develops processes to deliver exceptional service to customers. • Establishes and manages the daily priority of work and delegates assignments at the team level. Closely monitors and adjusts resources to meet the needs of the business. • The role implies active involvement in daily hands-on activities with repairs/maintenance/calibration of Solutions LOB thermal products (working manager role). • Manages employee time and attendance. Supports conflict resolution as needed and fosters adherence to employee standards of conduct and the Be FLIR values. • Develops subordinates through coaching, one-to-one check-ins, and annual performance appraisals. • Employs cross-training and skill enhancement to improve capacity with existing resources. • Manages the administration of all service actions using SAP and related enterprise business applications. • Leverages business acumen to identify and promote service offerings that deliver growth while employing cost controls to maximize profit margin. • Tracks and reports on monthly Key Performance Indicators; identifies business trends and makes recommendations for process improvement to drive growth. • Manages operating expenditures with an eye on cost reduction. Identifies capital equipment requirements and provides detailed input for the annual operating budget submission. • Ensures all work assignments are performed in accordance with ISO Quality and corporate Global Trade Compliance policies. • Coordinates with adjacent departments to ensure the timely delivery of products and services to our customers. Fosters a cooperative spirit and exploits opportunities for collaboration and process improvement. **Job Qualifications:** • BS in electronics technology or related discipline. • 5 years of experience in thermography/other hi-tech product service with expert knowledge of the operation and repair of advanced systems. • 2 years of experience in a leadership role with direct report responsibility. • Experience working in and an ISO 9001 environment. Understanding of Global Trade Compliance policies and the employment of best practices. • Experience with Jurisdiction Classification processes. • Hands-on experience with ERP systems/SAP. • Hands-on experience with ticketing platforms. • Proven experience in analyzing requirements and developing processes and policies to support new product introductions and related service offerings. • This position has a direct impact on significant revenue for the business. The successful candidate will exhibit extreme ownership and business acumen needed to manage costs while maximizing growth. • Experience in developing and managing operating budgets with an awareness of cost control. • Demonstrated knowledge of metrology/calibration laboratory operations for thermal imaging products and compliance with the national Institute of Standards and Tolerances (NIST) regulations. This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. . ​ You may not realize it, but Teledyne enables many of the products and services you use every day **.** Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.