**Imagine yourself…** · Doing meaningful work that makes an everyday impact on the world around you. · Growing your expertise and expanding your skillset with every project. · Owning your ambition and fueling your career growth. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us **We offer:** · Flexible working hours · Professional onboarding and training options · Powerful team looking forward to working with you · Career coaching and development opportunities · Health benefits . Bonus Reporting to the Service Director for LATAM, the **Service Manager** is responsible for the Services business, taking actions to commit with Services KPIs (orders, revenue, margin), overseeing and managing the technical service team, ensuring timely and high-quality support for customers. This role includes coordinating daily operations, troubleshooting complex issues, providing technical guidance, and ensuring that all technical service processes align with company standards and customer expectations. The manager will work closely with other departments, such as sales, engineering, and product development, to ensure seamless service delivery and continuous improvement **In this role, a typical day will look like:** · **Team Management:** Lead, mentor, and supervise the technical service team. Conduct regular performance evaluations and provide feedback for professional growth. Develop training programs and ensure the team is up-to-date with the latest technologies and industry trends. · **Customer Support:** Oversee the delivery of technical support to clients, ensuring customer satisfaction and service excellence. Handle escalated technical issues, providing solutions in a timely manner. **· Operations and Process Improvement:** Establish strategies and execution to achieve best in class in: a) service delivery b) service sales (contract and spare parts strategy) and also define/implement call center structure Develop, evaluate, and review technical service procedures and standards; monitor the cost and effectiveness of service activities to optimize resources, prioritize operational spending, and achieve standards of quality, reliability, and customer satisfaction. This includes inventory control of parts and equipment to support service contracts. · **Technical Expertise:** Stay current on industry developments, new technologies, and best practices to guide the team effectively. Collaborate with the engineering and product development teams to provide feedback on product performance and enhancements. Conduct root cause analysis for recurring issues and ensure proper solutions are implemented. · **Reporting and Documentation:** Prepare and present reports on service team performance, customer satisfaction, and technical issues. Support the roll out of new services processes - including change management, intense communication, training and process documentation. · **The essential requirements of the job include:** Bachelor’s degree required, preferably in Engineering, Marketing, or Business Management. Master’s Degree certification preferred. 5+ years of experience in technical service or support roles, with at least 3 years in a managerial capacity. Ability to drive and develop a team in different places across the country Solid and proven experience as a Service Manager Knowledge of service marketing and service offering design Strong technical knowledge of relevant systems, software, and hardware used by the company. Proven experience in troubleshooting, problem-solving, and customer support. Manage the database of the equipment installed in the field. Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.