Service Manager - Syracuse, NY Anderson is a third-generation family-owned heavy equipment company that has been proudly operating from headquarters in Bridgeville since 1935. Position Summary: We are seeking a qualified candidate to lead the service operations of our Syracuse, NY branch's Service Department. This role involves overseeing a team of 5+ technicians to ensure optimal efficiency, cost-effectiveness, and profitability. The Service Department Manager will be responsible for maintaining workflow, including scheduling repairs, assigning mechanics, and setting priorities, while effectively managing work in process. Key Responsibilities: + Direct and supervise the daily operations of the Service Department. + Manage and coordinate the scheduling of repairs and maintenance tasks. + Assign technicians to jobs based on skill level and workload. + Ensure efficient use of resources to achieve maximum productivity and profitability. + Monitor work in process and ensure timely completion of repairs. + Implement and maintain quality control standards to uphold service excellence. + Foster a culture of safety and compliance with regulatory requirements. + Develop and maintain relationships with key stakeholders, including customers and vendors. + Prepare and analyze reports on departmental performance metrics. Requirements: + Minimum of 5 years of experience in Service Department management, preferably in a related industry. + Proven track record in training, scheduling, and managing field technicians. + Strong technical competence in mechanical functions and specialized equipment repair. + Excellent leadership and interpersonal skills, with the ability to motivate and develop a team. + Proficiency in computer systems and software relevant to service operations. + Strong problem-solving abilities and decision-making skills. + Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Powered by JazzHR