Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

 

Strong Knowledge on Telcom Network 3G/4G/5GHandson experience on Radio Network ElementsLeadership Skills,  Lead by exampleTeam Management Skills, Employee engagementOperations Management Skills,Customer/Cross functional Stakeholders Management Skills,
Put customer first Mindset , Ownership mindset.Analytical skills, forecasting and planningProject Management Skills.Show casing strength and positive mindset in turbulent times.

Experience: 14yrs to 16yrs

Responsibilities

Managing SLA based deliverables of PM and CPD.Ensure RAN performance degradations detection, proper INC handling, resolution on time, on time resolution of customer complaints and exceeding customers expectations.Forecast of scope, Business case, Resource dimensioning and solution and total project managementPeople management, Competency development, recruitment, and retention strategies.Operational Escalation ManagementNew Business additions and controlling scope creep.Interface towards Customer and to maintain Seamless deliveryEnsuring automated delivery as much as possible.Ensuring individual ownership towards delivery.NPO projects deliverables.