**Position Description** As a ServiceNow administrator, your duties are to design, develop, build, and customize applications or provide support responsibilities to end-users of the software. You are Flynn’s champion and subject matter expert for the software, administrate the workflows on the software, implement new systems or add-ons, help with problem resolution and test systems for efficiency. ServiceNow admins also work closely with other IT specialists to ensure that workflow solutions are implemented uniformly across a network and internal customers from other departments within the Support Center to understand and execute on their needs for the platform. **ESSENTIAL RESPONSIBILITIES AND DUTIES** **ServiceNow Administration** + **Platform Configuration:** Configuring and customizing the ServiceNow platform to meet the organization's needs. This involves creating and modifying tables, fields, business rules, UI policies, workflows, and other platform elements in accordance with best practice. + **Reporting and Analytics:** Creating and maintaining reports, dashboards, and data visualizations to provide insights into the platform's performance and usage. Monitoring key performance indicators (KPIs) to identify areas for improvement. + **Integration Management:** Integrating ServiceNow with other systems and applications (including 3rd party applications) to enable seamless data flow and automation between different platforms. + **System Upgrades and Patches:** Managing platform upgrades and applying patches to ensure the system is up-to-date with the latest features and security fixes. + **Security and Compliance:** Implementing and maintaining security best practices to protect sensitive data and ensure compliance with relevant regulations and standards. + **Documentation and Training:** Creating and updating documentation for system processes, configurations, and troubleshooting procedures. Providing training to end-users and other stakeholders on how to use the ServiceNow platform effectively. + **Problem Resolution:** Investigating and resolving issues and incidents related to the ServiceNow platform. This may involve troubleshooting technical problems, identifying root causes, and implementing solutions. + **Continuous Improvement:** Proactively identifying opportunities for process improvements and optimizations within the ServiceNow environment and working with internal customers to explore them. + **Vendor Management:** Interacting with ServiceNow vendors for support, licensing, and other related issues. **EDUCATION and/or EXPERIENCE** + Acceptable equivalent combination of education, experience, and certification; Associates or Bachelor of Science degree in computer science, or equivalent. + 2-4 years’ experience in administrating and managing ServiceNow as an enterprise solution. + Prior experience building integrations to Service-Now and experience with Field Service Management. **Why Work for Flynn?** Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us: + Medical/Dental/Vision + Retirement and Savings Plan + Short- and Long-Term Disability + Basic Life Insurance + Voluntary Life Insurance + Tuition Reimbursement + Paid Time Off + Flexible/Hybrid Work Schedules + Company Outings + Dining Discounts + PC/Laptop Purchase Assistance + On-Site Fitness Center + On-Site Daycare + On-Site Café + FUN Work Environment! **The Flynn Group is an Equal Opportunity Employer**