Job Description The ServiceNow Platform Architect reports to ServiceNow Platform owner/manager and serves as the lead technical resource for the ServiceNow team. This position serves as the strategic platform architect for the shared ServiceNow instance used to support state agencies as well as the new DIT instance to support DIT needs. This includes the design, development, implementation, and support of both the platform needs (integrations, upgrades etc.) as well as applications such as IT Service Management, Customer Service management, HRSD, CSM and others. As senior technical expert, this position ensures that services are operating as expected and are in line with the overall architecture and enforces the overall architecture of the ServiceNow platform. This position is also a strategic advisor to the ServiceNow Platform Owner and provides technical leadership to the platform governance structure. This position ensures that the ServiceNow platform capabilities align with business objectives and solutions implemented are secure, stable, scalable and operate robustly. Duties include, but are not limited, to:  Design, maintain, and enforce the overall architecture of the ServiceNow platform  Act as the lead technical resource for the ServiceNow team for support and maintenance as well as upgrade, new application onboarding, and as part of the on-call rotation for incident resolution  Gather requirements to design and implement custom/OOB applications as well as design solutions to seamlessly integrate ServiceNow with other IT systems  Provide guidance and mentorship to the development team to ensure successful completion of ServiceNow initiatives  Assess and provide recommendations to enhance the performance and operation of ServiceNow implementations  Establish governance practices for platform usage, development and change management  Lead the technical governance committee which includes both DIT technical representation as well as customer stakeholders We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -5+ years of ServiceNow development and architecture experience -Experience with Service Now Modules such as ITSM, CSM, HRSD, CMDB, HAM, SAM etc. -Experience with scripting languages such as JavaScript -Experience with integration tools such as REST API's ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified Systems Administrator certification  ServiceNow Certified Technical Architect (CTA) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.