Our client, a leader in the Utility Industry, is seeking a Tech Business Analyst Staff to join their team. As a Tech Business Analyst Staff, you will be part of the IT Service Management department supporting various teams. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach, which will align successfully in the organization. **Job Title:** Tech Business Analyst Staff **Location: Columbus, OH (Remote)** **What's the Job?** + Lead the development effort to implement approved solutions in the CMDB and its related modules. + Provide oversight and guidance of the end-to-end process for CMDB management. + Collaborate with ITIL Service Operations process owners and stakeholders to implement best practices. + Design and develop Configuration Item life cycle processes for effective management of CI data. + Ensure the CMDB supports other ITSM processes such as Incident, Change, and Problem Management. **What's Needed?** + 4+ years of CMDB management experience, including ITIL/ITSM process ownership. + 4+ years of experience in collaborating with stakeholders to capture CMDB requirements. + Strong knowledge of process design, development, and support. + Hands-on experience with ServiceNow, particularly in CMDB and related functionalities. + Proven experience in managing enterprise-class continual IT process improvement initiatives. **What's in it for me?** + Opportunity to work in a dynamic and innovative environment. + Engagement with a diverse team of professionals. + Chance to lead significant projects that impact the organization. + Access to professional development and growth opportunities. + Work remotely while contributing to a collaborative team culture. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.