At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.
We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.
Binge-watch any shows, use social media, or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.
We offer an expansive portfolio of technologies, storage devices, and platforms for businesses and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk®, and WD® brands.
Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.
Job DescriptionOversee and guide the development and maintenance of the ServiceNow platform.Supervise a team of ServiceNow developers, providing mentorship, prioritizing tasks, and ensuring deadlines are met.Act as a key liaison between business stakeholders, developers, and architect to gather, analyze, and translate business requirements into actionable solutions.Collaborate with System Architect to design scalable and efficient ServiceNow solutions aligned with business goals.Ensure proper investigation, resolution, and documentation of bugs and issues reported on the ServiceNow platform.Draft and review technical design documents, ensuring alignment with business requirements and standards.Lead functional testing efforts and provide oversight for user acceptance testing (UAT).Monitor and report progress on tasks, projects, and team performance to leadership regularly.Stay up to date with ServiceNow enhancements and industry best practices to drive continuous improvement.Perform other related supervisory and business analysis tasks as required.QualificationsAt least 8 years of experience in ServiceNow, including 2+ years in a supervisory role.Strong background in business analysis and project coordination related to ServiceNow implementations.Proficiency in ServiceNow development (HTML, JavaScript, APIs).In-depth experience with Service Portal, Now Mobile, CMDB, HR Scope App, Knowledge Base, workflows, and ITSM modules.Solid understanding of DevOps or Agile frameworks and best practices.Knowledge of ITSM, IT Incident, Change, and Problem Management processes.Exceptional communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.Proven leadership skills, including task delegation, team development, and conflict resolution.Analytical mindset with strong problem-solving abilities.
Additional Information
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.