Job Description:

This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology.  You be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment.

The Role

The ServiceNow HR Analyst will be a part of a team that will manage day to day enhancements and fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing stakeholder interests.  Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data.  This position will have the opportunity to work across many different Fidelity teams. 

The Expertise and Skills You Bring

Bachelor’s degree or equivalent work experienceA minimum of 3-5years Business / Systems Analyst experience4+ years ServiceNow configuration experienceExperience in Human Resources a plus, but not requiredExperience with requirements definition, documentation, and refinementExperience with end to end test planning and executionStrong analytical and problem-solving skills, with high attention to detail Strong written and communication skillsExcellent interpersonal skillsExperience in a fast paced, agile environmentYou are analytical, technical, problem-solving and communication skills are a key strengthYou are highly organized and have a strong ability to prioritize and work under tight deadlinesYou understand the importance of being detail oriented complemented by a high degree of accuracyYou have experience with configuring ServiceNowYou have a keen ability to build and influence relationshipsYou are a self-motivated team player with the ability to work independentlyYou have good business judgment and ability to maintain confidentiality of all dataYour attention to detail consistently generates high quality output is a priority in your daily work

The Value You Deliver

Manage end to end implementation of ServiceNow enhancements and defectsResearch and advise on existing and upcoming capabilities of ServiceNow Research and implement solutions to incidents and requestsUpdate standards and procedures documentation as requiredCoordinate & Publish HR Knowledgebase articlesCreation of automated test scripts to be used for future upgrade releasesLeverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirementsBuilding trust and leveraging solid working relationships with key business partnersSeeking opportunities to proactively provide value-added insight and looking for continuous improvement from our business partners.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.