Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job: 

An opportunity has arisen for an Service One Agent to join our Telecommunications team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.  Entering of HotSOS guest requests and monitoring of response timing.  Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.   Ensure all wakeup calls are correctly input into PMS.   Ensure all wakeup calls are given on time and that the task is completed in PMS.   Monitoring E Butler Chat and responding within 60 second 

About you: 

The ideal candidate for this position will have the following experience and qualifications:

Minimum of 1 year luxury hospitality experience in a similar role Excellent communication and interpersonal abilities Flexibility to work evenings, weekends, and holidays as needed Ability to multitask and work under pressure in a fast-paced environment Fluency in English; additional language skills are a plus

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.