Job Description SummaryAs a Service Operations and Productivity Leader, you will play a critical role in optimizing our service delivery operations during warranty and post warranty of product lifecycle. You will be responsible for analyzing current processes, identifying areas for improvement, and implementing strategies to enhance efficiency, reduce costs, and improve overall customer satisfaction. Additionally, you will lead and supervise the Service Parts Specialist Team, including managing, leading, coaching, and assuring success for this function. This role requires a strong analytical mindset, a passion for process improvement, and excellent leadership skills.

Job Description

Responsibilities

Process Analysis and Optimization:

Conduct in-depth analysis of existing service delivery processes to identify bottlenecks, inefficiencies, and opportunities for improvement.Develop and implement process improvement initiatives, including automation, remote services, standardization, and streamlining workflows.Utilize data analytics to measure performance metrics and track progress towards productivity goals.Lead the MOR/OpMechs for Service Parts Management.

Team Leadership and Development:

Lead and mentor a horizontal team of service delivery professionals, fostering a culture of continuous improvement and high performance.Provide coaching and training to team members to enhance their skills and knowledge. Be fearless in challenging the status-quo and pursue disruptive ideas for big-swings.Motivate and inspire the team to achieve productivity targets and deliver exceptional results.Manage, coach, and mentor the Service Parts Specialists.

Performance Measurement and Reporting:

Establish key performance indicators (KPIs) to measure service productivity and quality.Monitor and analyze performance metrics to identify trends and areas for improvement.Prepare regular reports on productivity performance, cost savings, and customer satisfaction.

Collaboration and Stakeholder Management:

Collaborate with cross-functional teams, including operations, engineering, and customer support, to align on productivity goals.Build strong relationships with key stakeholders, including senior leadership, to gain support for productivity initiatives.Communicate effectively with all levels of the organization to ensure understanding and buy-in for process improvements.

Innovation and Continuous Improvement:

Stay up to date with industry trends and emerging technologies to identify opportunities for innovation.Encourage a culture of innovation and experimentation within the team.Drive the adoption of new tools and techniques to enhance service delivery efficiency.

Required Qualifications

Bachelor's degree in business administration, engineering, computer science, or a related field.7+ Years of expreince in related industryProven experience in service delivery operations, process improvement, or project management.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Proficiency in data analysis tools and techniques (e.g., Excel, SQL, Power BI).Experience with Lean Six Sigma or other process improvement methodologies.Leadership skills to motivate and inspire teams.Ability to work under pressure and meet deadlines.

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Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No