Service Operations Coordinator Reference# 20892 Waterdown, Ontario Primary Responsibilities + Assist in the management and coordination of the end to end activities of the repair and upgrade process, to ensure successful completion and return of the customer’s product. + Communicate to the internal Customer Service team, on a regular basis the status of the service event actions including issues impacting delivery as promised and/or contracted. + Resolve and escalate issues impacting on time deliveries and revenue recognition + Participate in the maintenance of a capacity plan and repair schedule for the Service Centers + Facilitate regular meetings with Service Centers and the internal teams to ensure customer and revenue commitments are being met + Track and communicate due in Returned Material Authorization (RMA) to the Service Center and Materials team. Pre-stage material and resources to meet customer commitments + Ensure repair data is complete and accurate in the ERP system + Update entries into U.S Government IUID registration site + Report Service Center RTAT overall and Customer experience RTAT + Track data accuracy and provide feedback to Service Providers and WSC Management Team + Monitor, validate, and report on data accuracy and support provided Required Capabilities + Team player attitude with a high sense of urgency to respond to time-sensitive issues + Strong oral and written communication skills + Solid analytical and problem solving skills with strong attention to detail + Proficient in prioritizing workload with organization and time management skills + Competent user of Microsoft Office tools with an emphasis on Word, Excel and PowerPoint + Able to grow within a fast paced environment + Action oriented/results driven attitude Desired Education and Experiences + Must be eligible to meet requirements for Controlled Goods Program (CGP) + Three (3) years experience in an Customer Administration or Repair Management environment + College Diploma (or equivalent experience + Knowledge of repair scheduling and capacity planning + Experience with Export Controls, ITAR and controlled goods a plus + Knowledge of ISO9000/AS9100 standards is an asset #LI-BD1 L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.