Service Operations ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.
This position reports to

Service Manager

Your role and responsibilities

As the Service Operations Manager, you will be fully accountable for managing day-to-day operations and exceeding customer expectations through lean, flawless operational execution (Care, Customer, Cost, Cash). Additionally, this position includes a commercial, customer-facing business responsibility, ensuring that you are directly involved in driving business growth and customer satisfaction.You will join a highly skilled team in an exceptional workplace that values flexibility and trusts in your abilities. Your role will involve ensuring your team delivers first-class service on the installed base and maintaining smooth back-office operations. You will also be responsible for ensuring a safe work environment and continuous improvement in HSE processes and integrity performance.We will provide the necessary training to enable you to tackle tasks based on your existing experience. The position is based in Middelfart, with travel required to meet customers on a regular basis.Your responsibilities:• Create, implement, and review the operations strategy for the designated area, based on the overall service business strategy and is accountable for its relentless execution.• Ensure customer focus, understanding of sense of urgency and care in their direct area of responsibility.• Ensure customer retention by delivering superior customer service experience.• Drive improvement of the customer satisfaction relentlessly.• Accountable for effectively balancing the existing capacity with customer demand and workload.• Drive continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

Qualifications for the role

An education such as engineer, electrical technician, electrician or similar Some years' experience with managing and motivating a team of service engineers Great desire to learn new things - general curiosity about new things Ability to learn and navigate in various systems Good English and Danish skills, written and oral

More about us

At ABB, we have a clear goal of promoting diversity and inclusion in terms of gender, LGBTQ+, disability, ethnicity, and age. Together, we have embarked on a journey where we all individually and collectively celebrate and welcome individual differences. You can look forward to joining an organization with very good well-being. Collaboration and team spirit are key words for us and a crucial foundation for your and our shared success. We prioritize a good working environment highly and continuously invest in the education and development of you and your colleagues. If you want to read more about our continuous work with the working environment and sustainability, you can find more information at: https://global.abb/group/en/sustainability.The position reports to Area Service Manager Per Lindblom.Apply for the job online via our simple and easily accessible system, where you can also save selected jobs. If you have questions about the position before then, you are welcome to contact Per Lindblom at +46 70 6244386. You can also find more information about us on our website www.abb.com.The application deadline is 27.03.2025. We look forward to receiving your application.ABB is a global technology leader in electrification and automation, enabling a more sustainable future with efficient use of resources. By connecting our expertise in engineering and digitalization, ABB helps industry achieve high performance while becoming more efficient, productive, sustainable and able to increase their competitiveness. At ABB, we call it 'Engineered to Outrun'. The company has over 140 years of history and more than 105,000 employees worldwide. In Denmark, you will have more than 500 colleagues in offices in Ballerup, Middelfart, Esbjerg, Kalundborg and Aalborg.