Job Title

Service Operations Specialist

Job Category

Product Support

Job Description

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Service Operations Specialist based at our Greenville, NC location. 

  

What you will do: 

Manage local, regional, and corporate customer relationships to ensure high levels of service, maximize fleet uptime, and reduce cost of ownership. 

Review and negotiate fleet repair quotes with dealers, ensuring repairs are cost-effective and completed in a timely manner. 

Follow up on escalated repairs to minimize downtime and ensure quick resolution of service issues. 

Handle customer inquiries and service escalations, responding to service questions and resolving issues efficiently. 

Develop dealer program guides and maintain open communication with dealers to streamline operations. 

Review and approve customer invoices, ensuring repairs are accurately coded and expenses are justified for clear reporting and consultative support.  

 

Who you are: 

A clear communicator with excellent verbal and written skills. 

Customer-focused, with the ability to create positive experiences and resolve issues efficiently. 

A strong negotiator, capable of managing repair quotes and working with dealers. 

Detail-oriented, ensuring accuracy in repair approvals and service reporting. 

A collaborative team player with the ability to manage relationships and drive results. 

 

What you will need: 

 

Preferred: Bachelor’s degree with 2-3 years in dealer service operations or customer service 

Alternative: Associate degree with 3-5 years in dealer service operations or customer service 

In lieu of a degree: 5+ years in dealer service operations or customer service 

 

Skills, Experience & Abilities       

Knowledge of fleet management and vehicle repair processes. 

Experience reviewing and negotiating repair quotes. 

Proven ability to review and approve service invoices. 

Familiarity with service platforms and accurate repair documentation. 

 

Who we are: 

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. 

 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

 

#LI-ARD 

#LI-HYBRID 

Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

1-10%

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled