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Our client is looking for a Service Operations Specialist in Wheeling, West Virginia to provide efficient resolution of technical issues and support to their computer systems. We are seeking candidates that can provide excellent customer service to deescalate issues and take service requests!

Responsibilities:

· Provide comprehensive technical support through phone, email, and using chat.

· Offer hands on support while in the office for walk up inquiries.

· Generate innovative solutions to technical problems and appropriate workarounds so customers can work as efficiently as possible.

· Monitor unassigned incidents, assigning out work, coordinate escalations, monitor calls in queue, ensuring agent availability, keeping abandon rates low, and dealing with critical outages.

· Log all support issues in the IT service management database including accurate descriptions and details work notes.

· Install firm software and provide basic training on how the core applications work.

· Develop and keep up to date documentation on technical configurations.

· Monitor system alerts and proactively address potential issues.

Knowledge, Experience and Education:

· Bachelor's degree or equivalent combination of education and experience.

· Minimum two years' experience troubleshooting computer systems.

· Basic knowledge of Windows and Mac operating systems including Windows server OS.

· Basic understanding of the Microsoft Office Suite, focus on Outlook, Word, Excel, Teams.

· Microsoft Exchange, Azure Active Directory, and Intune administrators.

· Cisco phone and voicemail administrators.

· General proficiency in mobile phone troubleshooting focusing on the Apple iPhone OS.

· Adequate professional writing skills and excellent verbal communication skills.

· Computer hardware repair.

T-1403708-BMK_1736957700 To Apply for this Job Click Here