**Job Title** Service Operations Specialist **Job Category** Product Support **Job Description** What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Service Opera** **t** **ions Specialist** based at our **Greenville, NC** location. What you will do: + Manage local, regional, and corporate customer relationships to ensure high levels of service, maximize fleet uptime, and reduce cost of ownership. + Review and negotiate fleet repair quotes with dealers, ensuring repairs are cost-effective and completed in a timely manner. + Follow up on escalated repairs to minimize downtime and ensure quick resolution of service issues. + Handle customer inquiries and service escalations, responding to service questions and resolving issues efficiently. + Develop dealer program guides and maintain open communication with dealers to streamline operations. + Review and approve customer invoices, ensuring repairs are accurately coded and expenses are justified for clear reporting and consultative support. Who you are: + A clear communicator with excellent verbal and written skills. + Customer-focused, with the ability to create positive experiences and resolve issues efficiently. + A strong negotiator, capable of managing repair quotes and working with dealers. + Detail-oriented, ensuring accuracy in repair approvals and service reporting. + A collaborative team player with the ability to manage relationships and drive results. What you will need: + **Preferred:** Bachelor’s degree with 2-3 years in dealer service operations or customer service + **Alternative:** Associate degree with 3-5 years in dealer service operations or customer service + **In lieu of a** **degree** : 5+ years in dealer service operations or customer service Skills, Experience & Abilities + Knowledge of fleet management and vehicle repair processes. + Experience reviewing and negotiating repair quotes. + Proven ability to review and approve service invoices. + Familiarity with service platforms and accurate repair documentation. Who we are: Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. What we offer: _Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work_ _option_ _, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ \#LI-ARD \#LI-HYBRID **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** 1-10% **Primary Location** HY US Greenville, NC (Headquarters) **Address** 1400 Sullivan Drive **Zip Code** 27834 **Field-Based** No **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**